Maintenance, or the lack of it, is an endemic problem across public housing. HNSW says it is as simple as ringing the 24 hour number but residents complain that the number goes unanswered, people wait extremely long periods for urgent maintenance even if they can get their maintenance logged, maintenance is often not appropriate, is checked by those contracted to deliver it and is sometimes signed off without being completed among other complains. Getting a journalist to write a specific problem up will often see a particular problem fixed but no systemic change.