FAQ’S –
HUMAN SERVICES PLAN
Q1. Why do we need a human services plan for Redfern Waterloo?
Q2. How was the Plan developed?
Q5. How will we know that things are taking place?
Q6. How do I make my comments?
Q7. What will happen to my comments?
Q8. Once the plan is finalised, can I still comment on what is
happening?
Q1. Why do we need a human services
plan for Redfern Waterloo?
The
findings of the 2004 Review of human services in Redfern Waterloo, called for
better integration and coordination of both government and non government
services in order to achieve improved outcomes for the local community.
To get
these results, changes must be made to the way human services are being
provided in the area. The Human Services Plan provides the framework,
strategies and actions necessary to make this happen.
Q2. How was the Plan developed?
The Plan
was developed by working with the local community through cluster groups of
representatives of Family and Children, Health, Aboriginal and Youth services.
This
process involved residents, service providers, businesses, government and
non-government organisations and identified the areas that they felt could be
improved as well as discussing the best ways for services to work together to
get results.
The
feedback reports from each cluster group formed the basis of the draft Human
Services Plan. This advice has been further strengthened and shaped by the
Human Services Advisory Council, Chief Executive Officer Steering group, Senior
Officers Working Group and the National Council of Social Service resulting in
the draft Human Services Plan.
The public
consultation phase provides another opportunity to provide further information
that could influence the Plans direction and increase the effectiveness of the
outcomes for the community.
The Plan is
designed to reflect the hoped for potential of the Redfern Waterloo community
and it focuses on the priority areas that require attention and support.
This
includes concentrating on services for young people, children and families and
Aboriginal people in the first stages of action. Services dealing with
migrants, the aged, people with disabilities and homeless people will be
addressed in early 2006 as Phase 2 of the Plan.
The Plan identifies
the organisations that are essential to human service delivery and describes
the type of actions needed to achieve the anticipated results.
The Plan
already has the support and agreement from the government agencies involved in
human services for Redfern Waterloo.
The
contributions and support that will be required from the non government human
service providers in order to achieve improved outcomes for our community are
incorporated in the strategies and actions contained in the Plan.
A working
group of Senior Officers from the government agencies responsible for the
strategies included in the Plan has been set up to ensure that outcomes are
met. This group called ISOG, will meet on a regular basis to progress action
and will be supported by the RWA’s Human Services Team and report to the CEO’s
Steering Committee.
The Human
Services Team and ISOG will also work together with the non-government
organisations whose services support the priority areas being addressed through
the Plan to make sure that outcomes are achieved.
Local,
regional and state representatives from non-government service organisations
will also be invited to make presentations to the CEO Steering Committee and
ISOG as part of the active exchange of information that will assist in
improving co-ordination and service delivery for the community.
A
Ministerial Advisory Committee on Human Services has also been established and
includes representatives from government, non-government, Aboriginal organisations
and community members. This group will play a role in providing ideas and
suggestions as the plan is being put into action.
Q5. How will we know that things are
taking place?
The RWA has
developed a comprehensive communication strategy to keep the community and
service providers informed on the progress on the Plan. This will include
information posted on the website, newsletters, presentations, briefings,
emails and meetings.
I made
comments when the plan was being developed, but I can’t find my words in the
document, where are they/were they included?
Over 200
people provided their input in the development of the Plan. This provided large
amounts of advice and many viewpoints and suggestions on how to improve human
services in Redfern Waterloo.
Every
recommendation that could be achieved through the Plan was considered, and
where like issues had a connection or relationship they were grouped together
with the best options to address the issue investigated.
So whilst
your words or suggestion may not appear exactly the way that you presented it,
the essence of your issue has been upheld and the most appropriate actions to
address it have been developed and included.
Why are we
being asked to comment on the draft Human Services Plan?
The Human
Services Plan is the Redfern Waterloo community’s plan for improving outcomes
for clients and community.
The plan is
based on the original feedback you provided. During the preparation of the plan
this information has been added to and discussed by many agencies and experts
to identify the best possible way forward to work together to address the needs
and to realize our goals.
We want to
work with you to ensure that your concerns and issues have been reflected in
the alternatives developed and we look to you to provide us with advice.
Q6. How do I make my comments?
There are a
number of ways that you can make your comments. You can:
* Send an email to humanservices@rwa.nsw.gov.au
* write to the Redfern Waterloo Authority
at PO Box 3332,
Redfern NSW 2016
* complete the feedback form available on
this website
The
deadline for comments is by close of business on Wednesday 11 November 2005.
Q7. What will happen to my comments?
All
comments received will be analysed and collated and presented to the
Ministerial Advisory Committee on Human Services for comment. The Advisory
Committee will make recommendations to the CEO Steering Committee on potential
modifications to the Plan. The CEO Steering Committee will in turn make
recommendations to the NSW Government.
Q8. Once the plan is finalised, can
I still comment on what is happening?
The
community’s ongoing involvement and participation in the Human Service Plan
will be a key factor in achieving successful outcomes for Redfern Waterloo. The
Redfern Waterloo Authority has developed a range of community engagement
strategies to provide opportunities for the community to comment throughout the
life of the Plan.
Find us at
Level 11, Tower 2, 1 Lawson Square,
Redfern
Write to us
at PO Box 3332,
Redfern 2016 or
Fax us on
9202 9111
Phone us
RWA on 9202 9100
Email:on
the Draft Human Services Plan should be directed to humanservices@rwa.nsw.gov.au
This page
appeared on 14 0ctober 2005 at http://www.redfernwaterloo.com.au/faq/faq_human_services.htm